Shipping & Policies
Digital downloads
File delivery
Your files will be available to download once payment is confirmed.
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Frequently Asked Questions
Gift wrapping and packaging
I'm happy to provide giftwrapping for an item, please specify in the comments when you place your order if you need an item wrapped and if so for what type of occasion
Custom and personalized orders
I'd love to work with you on a custom order, if you have an idea of what you're looking for or want to reach out to discuss the type of project you're working on please feel free to reach out to me
Picking up an order in person
If you're interested in picking up an order in person I'm located in Halton Hills. You're welcome to pick up an order or I'm happy to meet you in Georgetown, Acton, Rockwood or Guelph for local pick up. The promo code LOCALPICKUP will set the shipping to $0 if you'd prefer to pick up an order instead of have it shipped.
Delivery
If you're in the GTA and interested in having an order delivered please leave your contact information in the comments section when you check out so we can discuss delivery options
Combining shipping
I'm happy to combine shipping for multiple orders, if you're looking to place an order for multiple items please reach out to me and I will create a custom listing for you based on combined shipping